PRIVACY POLICY
1. These terms
1.1 These are the terms and conditions on which we supply jewellery to you, whether this is collections jewellery or bespoke jewellery. By “collections jewellery” we refer to jewellery from our collections of high jewellery readily available for sale from our atelier or online. By “bespoke jewellery” we mean custom-made jewellery, generally designed and produced on the basis of in-depth consultations with you, as well as any customised collections jewellery.
1.2 Where appropriate, we refer to collections jewellery and bespoke jewellery jointly as “jewellery” in these Terms.
1.3 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide jewellery to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
2. Information about us and how to contact us
2.1 We are VANLELES Diamonds Ltd, a company registered in England and Wales. Our company registration number is 07607372 and our registered office is at 76 Brook Street, London, England, W1K 5EE. Our registered VAT number is 123 2884 25.
2.2 You can contact us by telephoning us at +44 (0) 207 4091081 or by writing to us at info@VanLeles.com. You can also write to us at our registered office address.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your enquiry or order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 If you place an order for jewellery with us in person, we will conclude the contract:
3.1.1 by carrying out the sale of collections jewellery, or
3.1.2 in the case of an order for bespoke jewellery, by signing an appropriate agreement or filling out an order form.
3.2 If you place an on-line order for collections jewellery this will be an offer made by you to us to buy the jewellery in your order. We will send you an e-mail confirming receipt of your order and containing the details of your order. This e-mail is an acknowledgement that we have received your order, and does not confirm our acceptance of your offer to buy the jewellery ordered. Our acceptance of your order will take place when we e-mail you to explicitly accept it or when we dispatch the jewellery to you and send you e-mail confirmation that we have dispatched the jewellery to you, at which point a contract will come into existence between you and us.
3.3 When ordering collections jewellery with us in person or on-line, if the requested jewellery is not in stock, we will inform you of this and give you an option to cancel your order. If, nevertheless, you wish to place your order, we may accept it upon you paying 50% of the price of the collections jewellery ordered, at which point a contract will come into existence between you and us.
3.4 If we are unable to accept your order for collections jewellery, we will inform you of this and will not charge you for the jewellery. This might be because the jewellery is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the jewellery or because we are unable to meet a delivery deadline you have specified.
3.5 If you place an on-line order for bespoke jewellery this will be an offer made by you to us to buy the jewellery in your order. Our acceptance of your order will take place when we e-mail you to accept it, at which point a contract will come into existence between you and us. We will only start working on your bespoke jewellery if you have made the payment in accordance with clause 12.5.2.
3.6 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Delivery of jewellery
4.1 The images of jewellery on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the jewellery. Your jewellery may vary slightly from those images.
4.2 The packaging of the jewellery may vary from that shown in images on our website.
4.3 If we are making bespoke jewellery or adapting collections jewellery to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information on how to measure by contacting us.
5. Your rights to make changes
If you wish to make a change to the jewellery you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the jewellery, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).
6. Our rights to make changes
6.1 We may change the jewellery to implement minor adjustments and improvements. These changes will not affect your use of the jewellery or its overall appearance.
6.2 In addition, we may make more significant changes to these terms or the jewellery. If we do so, we will notify you and you may then contact us to end the contract before the changes take effect.
7. Providing the jewellery
7.1 Any delivery costs displayed on our website are indicative. We will inform you of the costs of delivery that will apply to your order after you send us an enquiry or place the order.
7.2 During the order process we will let you know our delivery estimate. Please note that unless otherwise stated on our website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
7.3 If our supply of jewellery is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract.
7.4 You can arrange to collect the jewellery from our premises. In such case we will inform you of an appropriate collection time.
7.5 If no one is available at your address to take delivery and the jewellery cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the jewellery from a local depot.
7.6 If you do not collect the jewellery from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
7.7 Unless you have told us before we accepted your order that delivery by a specific date was essential you will have no right to treat the contract as at end if we deliver the jewellery later than estimated.
7.8 The jewellery will be your responsibility from the time we deliver it to the address you gave us or you or a carrier organised by you collect it from us.
7.9 You own the jewellery once we have received payment in full.
7.10 We may need certain information from you so that we can supply the jewellery to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the jewellery late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8. Your rights to end the contract
8.1 For most jewellery bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. If you have bought collections jewellery, you can change your mind within 14 calendar days of the day you (or someone you nominate) receive the collections jewellery, unless the jewellery you have ordered is split into several deliveries over different days. In this case you have until 14 calendar days after the day you (or someone you nominate) receive the last delivery to change your mind about the jewellery. You do not have a right to change your mind in respect of:
8.1.1 bespoke jewellery;
8.1.2 any customised jewellery;
8.1.3 any jewellery supplied with a security or safety tag, if this tag has been damaged, removed, or tampered with in any other way;
8.1.4 collections jewellery supplied with diamonds larger than 0.20 and/or gemstones supplied with sizes larger than 0.25 are non-refundable; or
8.1.5 jewellery sealed for health protection or hygiene purposes, once this has been unsealed after you receive it.
8.2 Even if you do not have a right to change your mind (see clause 8.1) and we are not at fault (see clause 8.3), you can still end the contract of purchase of collections jewellery before it is completed, if you have not removed, damaged, or tampered with the security tag on any delivered jewellery, but you may have to pay us compensation. A contract is completed when the jewellery is paid for and delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for the collections jewellery not provided but we may deduct from that refund (or, if compensation you owe us exceeds the amount paid as advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.
8.3 If you are ending a contract of purchase of such jewellery for a reason set out at 8.3.1 to 8.3.4 below the contract will end immediately and we will refund you in full for any collections jewellery which has not been provided and any paid costs of delivery, provided that you have not removed, damaged, or tampered with the security tag on any delivered jewellery. The reasons are:
8.3.1 we have told you about an upcoming change to the collections jewellery or these terms which you do not agree to (see clause 6.2);
8.3.2 we have told you about an error in the price or description of the collections jewellery you have ordered and you do not wish to proceed;
8.3.3 there is a risk that supply of the collections jewellery may be significantly delayed because of events outside our control; or
8.3.4 you have a legal right to end the contract because of something we have done wrong, including if you have bought collections jewellery that is faulty or misdescribed (see clause 11). If you are returning to us such jewellery we will pay the costs of return.
8.4 You do not have the right to end the contract of purchase of bespoke jewellery after you have made an advance payment under clause 12.5.2.
9. How to end the contract with us (including if you have changed your mind)
9.1 To end the contract with us, please let us know what you bought, when you ordered or received it and your name, address, and e-mail address by doing one of the following:
9.1.1 Call us on +44 (0) 207 4091081 or e-mail us at info@VanLeles.com;
9.1.2 Complete the contact form on our website; or
9.1.3 Write to us at our registered office address.
9.2 If you end the contract for a reason set out in clause 8 after collections jewellery has been dispatched to you or you have received it, you must return it to us. You must either return the jewellery in person to us, post it back to us at our registered office address or (if it is not suitable for posting) allow us to collect it from you. Please call or email us for returns instructions, and for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the jewellery within 14 days of telling us you wish to end the contract.
9.3 If you are responsible for the costs of return and we are collecting the jewellery from you, we will charge you the cost of collection we incur. We will inform you of the cost of collection when you contact us to terminate the contract.
9.4 We will refund you the price you paid for the collections jewellery including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.5 If you are exercising your right to change your mind:
9.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the collections jewellery, if this has been caused by your handling of the collections jewellery in a way which would not be permitted in a shop, including the removing, damaging or tampering in any other way with the security tag. If we refund you the price paid before we are able to inspect the collections jewellery and later discover you have handled it in an unacceptable way, you must pay us an appropriate amount.
9.5.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the jewellery within 3-5 days at one cost but you choose to have the jewellery delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.6 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
9.6.1 If we have not offered to collect your collections jewellery, your refund will be made within 14 days from the day on which we receive the collections jewellery back from you or, if earlier, the day on which you provide us with evidence that you have sent the jewellery back to us. For information about how to return collections jewellery to us, see clause 9.2.
9.6.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
10. Our rights to end the contract
10.1 We may end the contract for jewellery at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 calendar days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the jewellery; or
10.1.3 you do not, within a reasonable time, allow us to deliver the jewellery to you or collect it from us.
10.2 If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for the jewellery we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaching the contract. In cases of contracts for bespoke jewellery it may be reasonable for us to deduct or charge you the full price of the jewellery.
11. If there is a problem with the jewellery
11.1 If you have any questions or complaints about the jewellery, please phone or write to us.
11.2 We are under a legal duty to supply jewellery that is in conformity with this contract. Nothing in these terms will affect your legal rights.
11.3 If your jewellery is collections jewellery, the Consumer Rights Act 2015 says the jewellery must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your jewellery you are expected to take proper care of your jewellery, prevent any inappropriate or abusive use of it, or any intervention, repair or dismantling of it by an unauthorised person, and follow any use instructions given by us. Your legal rights entitle you to the following:
11.3.1 up to 30 days: if your jewellery is faulty, then you can request a repair or replacement. In some cases concerning faulty collections jewellery a refund of the purchase price may be more appropriate; and
11.3.2 up to six months: if your jewellery is faulty then you can request a repair or replacement.
11.4 If you wish to exercise your legal rights to have your jewellery repaired or replaced you must either return it in person to us, post it back to us or (if it is not suitable for posting) allow us to collect it from you. Please call or e-mail us for returns information, and for a return label or to arrange collection.
12. Price and payment
12.1 The price of the jewellery (which includes VAT) will be the price indicated on our website and/or confirmed in the order confirmation we send you. We take all reasonable care to ensure that the price of the jewellery advised to you is correct. However please see clause 12.4 for what happens if we discover an error in the price of the jewellery you order.
12.2 If the rate of VAT changes between your order date and the date we supply the jewellery, we will adjust the rate of VAT that you pay, unless you have already paid for the jewellery in full before the change in the rate of VAT takes effect.
12.3 If we deliver your jewellery outside the United Kingdom you are responsible for the payment of any applicable tax of the place of delivery, including import tax and value added tax, as well as complying with any applicable import obligations.
12.4 Despite our best efforts, a small number of collections jewellery in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and the correct price of the jewellery is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the jewellery at the correct price or cancel your order. If the correct price for jewellery is lower than our stated price, we will charge the lower amount and send you the jewellery.
12.5 We accept payment with all major credit and debit cards, as well as through PayPal. We also accept payment in cash up to a specified amount. We reserve the right to refuse payment in cash. When you must pay depends on what jewellery you are buying:
12.5.1 For collections jewellery, you must pay for the jewellery before we dispatch it. We will not charge your credit or debit card until we dispatch the jewellery to you. If you order collections jewellery which is not in stock clause 3.3 applies.
12.5.2 For bespoke jewellery, you must make a non-refundable advance payment of 50% of the agreed price, before we start any work. We will invoice you for the balance of the agreed price when we have completed the jewellery. You must pay each invoice within 30 calendar days after the date of the invoice. You must pay for the jewellery in full before we dispatch it.
12.6 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.7 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13. Our responsibility for loss or damage suffered by you
13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the jewellery as summarised at clause 11.2 and for defective jewellery.
13.3 We only supply the jewellery for private use. If you use the jewellery for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
15. Other important terms
15.1 We may transfer our rights and obligations under these terms to another organisation.
15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.1 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the jewellery, we can still require you to make the payment at a later date.
15.6 These terms are governed by English law and you can bring legal proceedings in respect of the jewellery in the English courts. If you live in Scotland you can bring legal proceedings in respect of the jewellery in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the jewellery in either the Northern Irish or the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform
Cancellation form available upon request.
COOKIES POLICY
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]
You can find more information about the individual cookies we use and the purposes for which we use them in the table below (Please note: information is displayed as COOKIE NAME - DURATION - PURPOSE)
Functional and Required Cookies
Crumb - Session - Prevents cross-site request forgery (CSRF)
siteUserCrumb - 3 years - Prevents cross-site request forgery (CSRF) for logged in site users
RecentRedirect - 30 minutes - Prevents redirect loops if a site has custom URL redirects
CART - 2 weeks - Shows when a visitor adds a product to their cart
hasCart - 2 weeks - Tells Squarespace that the visitor has a cart
Locked - Session - Prevents the password-protected screen from displaying if visitor enters the correct site-wide password
SiteUserInfo - 3 years - Identifies a visitor who logs into a customer account
SiteUserSecureAuthToken - 3 years - Authenticates a visitor who logs into a customer account
Commerce-checkout-state - Session - Stores state of checkout while the visitor is completing their order in PayPal
squarespace-popup-overlay - Persistent - Prevents the promotional pop-up from displaying if visitor dismisses it
squarespace-announcement-bar - Persistent - Prevents the announcement bar from displaying if a visitor dismisses it
ss_sd - Session - Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions
Test - Session - Investigates if the browser supports cookies and prevents errors
squarespace-likes - Persistent - Shows when you've already "liked" a blog post
CHECKOUT_WEBSITE - Session - Identifies the correct site for checkout when Checkout on Your Domain is disabled
Analytics and Performance Cookies
ss_cid - 2 years - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvr - 2 years - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvisit - 30 minutes - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cvt - 30 minutes - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cpvisit - 2 years - Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cookieAllowed - 30 days - Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.